Refund/Return Policy

1.Circumstances Eligible for Refund/Return

1.1 Product Quality Issues: If you find any quality issues (non-human-caused damage) such as breakage, deterioration, or malfunction after receiving the product, and can provide clear product photos, videos, or other evidence, you can apply for a refund/return within 7 business days of receiving the product.

1.2 Wrong or Missing Products: If the received product does not match the model, specifications, or quantity agreed upon in the order, or if there are any missing items, you can apply for a refund/return within 3 business days of receiving the product. You will need to provide screenshots of the order and photos of the received product as evidence.

1.3 Product Not Shipped: If, after submitting an order and completing payment, the product cannot be shipped due to reasons attributable to this website (such as insufficient inventory or system failure), you can apply for a full refund. This website will refund the amount to your original payment account within 3-5 business days.

2.Situations Where Refunds/Returns Are Not Possible

2.1 Special Nature of Adult Products: Due to the personal hygiene implications of adult products, once the product is opened and used (including but not limited to opening the packaging, trying it out, and installing it), refunds/returns are not supported regardless of whether there are quality issues (unless the product has a serious quality problem and is confirmed by this website to be unusable).

2.2 Human-caused Damage: Refunds/returns are not supported for damage or malfunctions caused by improper use, intentional damage, drops, collisions, or other human-caused reasons.

2.3 Incorrect Information: Refunds/returns are not supported for product delivery failures or losses due to incorrect shipping address or invalid contact information provided by you, or for products that have already been shipped due to mistaken or multiple orders.

2.4 Exceeding the Application Time Limit: Refunds/returns are not supported if the application period for refunds/returns exceeds the time limit stipulated in this policy (7 business days for quality issues, 3 business days for incorrect or missing orders).

2.5 Customized Products: Products customized according to your special requirements are not eligible for refunds/returns once ordered (unless the product has a serious quality problem).

3. Refund/Return Process

3.1 Application: If you meet the refund/return conditions, you can submit a refund/return application through the “After-Sales Application” section in the website’s user center, or contact customer service to explain the situation and provide relevant evidence (order screenshots, product photos, videos, etc.).

3.2 Review: This website will review your application within 3 business days of receiving it. Once approved, you will be notified of the specific return address and return requirements.

3.3 Return: You must pack the product (unopened, unused, except for quality issues) intact and send it to the designated return address as instructed. Return shipping costs will be borne by this website (except for returns due to human error or incorrect information, in which case you will be responsible for the shipping costs).

3.4 Acceptance and Refund: After receiving the returned product, this website will inspect it within 3 business days. Upon successful inspection, the corresponding amount will be refunded according to your original payment method. The refund arrival time depends on the actual arrival time of the payment institution (usually 3-5 business days).

4. Important Notes

4.1 When applying for a refund/return, you must provide true and accurate evidence. Providing false evidence is prohibited. If a false application is discovered, this website reserves the right to refuse the refund/return and pursue your relevant legal responsibilities.

4.2 When returning goods, you must return the original product packaging, accessories, instruction manual, etc. If any of these items are missing, this website reserves the right to deduct the corresponding fees.

4.3 If you have any questions about refunds/returns, please contact customer service for assistance. We will do our best to help you.